FRANCHISE ONBOARDING SPECIALIST
The Franchise Onboarding Specialist will drive the initial and pre-opening phases of new Another Nine franchise locations. This role partners closely with franchise owners, internal teams, and external vendors to ensure each location opens on time, on brand, and fully prepared for operational success.
This role will be responsible for guiding franchisees through the entire opening process by coordinating timelines, managing opening-related tasks, and serving as the central point of contact to A9 HQ across real estate, design and construction, training, operations, vendors, and the grand opening phase.
If you're energized by helping people stand up their businesses from the ground up - keep reading.
Another Nine is the ideal indoor golf experience. Founded in Cincinnati in 2023, we built the city's first and only 24/7 indoor golf destination with all private simulator suites. Today, we're expanding nationally through company-owned and franchised locations with 50+ franchise territories in development nationally and a rich development pipeline behind it.
We're a high-growth startup, backed by franchise experts, powered by our proprietary A9OS platform, and on a mission to create access to the game of golf nationwide. Our unit-level economics are unmatched, our franchise pipeline is accelerating, and we're expanding our team to build the future of indoor golf.
We're builders. If you have a figure-it-out mentality, thrive in ambiguity, and have been looking for your chance to make an outsized impact — this is the place for you.
Guide Overall Process — Lead and manage the franchise opening process after agreement signature through opening and early stabilization; support through every phase including site readiness coordination, layout or operational reviews, and grand opening strategy development
Keep Owners on Track — Conduct regular consultation calls with franchisees covering timelines, milestones, training readiness, marketing plans, and opening execution
Internal Coordination - Coordinate with internal teams and vendors to ensure timely setup of systems, technology, and operational tools
Primary Point-of-Contact - Serve as the voice of the franchise owner, cultivating and fostering franchisee relationships; the first call for real-time guidance throughout
Keep Locations On-Brand - Ensure each location meets the Another Nine brand, operational, and readiness standards prior to opening
Tracking and Measurement - Coordinate and track all required training activities, materials, and resources for franchisees; identifying risks and proactively mitigating them, and maintaining accurate opening documentation, progress tracking, and reporting
Successful Opens - coordinate and track required training activities, materials, and resources; facilitate a smooth handoff to Franchise Success post-opening and initial stabilization
THE IDEAL CANDIDATES HAVE:
Bachelors Degree in business, communications, or related field
2-4 years of experience in operations, project management, franchising, hospitality, corporate retail, or similar multi-location customer-facing business
Experience managing complex timelines and coordinating multiple projects simultaneously
Strong organizational skills with exceptional attention to detail
Excellent communication and relationship-building skills, with the ability to work closely with franchisees, vendors, and internal teams, at all levels
Professional maturity and executive presence - remaining calm in stressful situations with influential stakeholders
Ability to think proactively in spotting patterns, identifying problems, and driving to a solution in a fast-moving environment
High agency and ownership mindset with the ability to operate independently while keeping stakeholders informed
Comfort facilitating conversations, leading meetings, and guiding partners through complex processes
THE FOLLOWING ARE NOT REQUIRED BUT PREFERRED:
Direct franchise marketing experience (brand fund management, brand management, co-op advertising, local-level marketing)
Experience supporting or leading new location openings or operational rollouts
Experience working within a franchise system or directly supporting franchise owners; especially in golf, entertainment, fitness, or hospitality
Familiarity with real estate, design, or construction processes related to retail or hospitality spaces
Experience coordinating vendors, contractors, or external partners
Comfort working with technology, operational tools, and collaboration platforms such as G Suite, Notion, Slack, CRM systems, project management software, and generative AI.
Advanced degree or certifications
$60,000-$70,000 annually in base compensation; dependent on experience
Employer-sponsored healthcare
Learning and development budget
HQ office in the entrepreneurial hub of NKY - Sparkhaus
Free golf at Another Nine facilities!
Location: Cincinnati/NKY preferred but open to remote for the right candidate. This is a hybrid position with an expected 2-3 days at our HQ in Covington, KY
Reporting: this position reports to the Director of Franchise Success
Travel Expectations: There may be periodic travel to franchise locations or company events
Our Commitment to Applicants
Let's be real - life at an early-stage company is different and we move fast. You might be supporting 2 franchisees one week and 8 more the next. One of the few guarantees is a lot of change and ambiguity - that might not be for everyone; and we totally get it.
But, if that sounds exciting to you, we encourage you to apply. We're looking for people that will thrive in this fast-paced environment.
In our review process, we'll be fair, equitable, but also direct. It's because we move fast and value time - yours and ours.
We've been intentional about building our team from day one - in how we designed our values, policies, and who we invite to join the team. We value our team as people. We value diversity of thought. We value human connection. And we value going further together. We relentlessly pursue our outcomes but we never lose sight of the people making it happen.
Sound good to you? Can't wait to hear why.
